Replacement router not arrived?

[#1]

A couple of weeks ago, I renewed my subscription to Plusnet and was told I would get a replacement router as my existing one never worked properly. I've still not recieved it even though I paid for the postage/shipping on it. Can you let me know what the situation is please?

[#2]

Thanks for getting in touch Roy. 

I'm really sorry that you haven't received your Hub One as of yet.

On checking your account I thought it best to create a ticket for you here

After you have responded to this ticket please let us know via this post and we will action this for you as soon as possible. 

Thank you.