Renewal cashback - nothing after 42 days

[#1]

42 days now, no cashback received on renewal from Jan.

IT manager with tight control over my email system - nothing recieved, junk or otherwise.

[#2]

Also it's extremely infuriating that there's no digital means to get hold of anyone to support this issue, I'm expected to phone (and wait forever) to speak to someone...

[#3]

And a response from Purecard...

---

"Good Afternoon,

Thank you for your email.

Unfortunately, I cannot locate you on our systems with either your name or your email address.

You will need to contact Plusnet and let them know you have spoken to us and they have not sent your file over.

Once we receive you file with your information from Plusnet we will then send you an email you so you can claim for the reward.

Kind Regards,

Keeley "

[#4]

Thanks for reaching out. I can see that my colleague has now raised this with our internal Billing Team, and will be back in touch with a further update once a response has been received. Please accept my apologies for the inconvenience caused here.

-Adam

[#5]

Thanks Adam,

[#6]

It has now been 100 days, no attempt of contact has been made.

I certainly won't be renewing my contract...