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Regarding my order

kskilling
Newbie
Posts: 2
Registered: 4 weeks ago

Regarding my order

Hi there
I ordered my phone/broadband service a couple of weeks ago (28th oct). I waited a week for my phone line to be activated which was fine, but I did not receive a date for my broadband activation or an arrival date for the router.

I would like to know where abouts in the process my order is and when I could be expecting it to be activated.

Thanks
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,071
Thanks: 852
Fixes: 208
Registered: 21-04-2017

Re: Regarding my order

Hello there.

I'm sorry that you haven't been given a date for your broadband activation yet.

 

It doesn't look like our automated system has placed it following your phone line activating. Sad I've placed it now and we'll confirm your activation date within the next 24-48 hours when we receive notification from our suppliers.

 

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
kskilling
Newbie
Posts: 2
Registered: 4 weeks ago

Re: Regarding my order

Thank you. I wasnt overly concerned as it had only been a couple of weeks, but glad I asked now😀
Plusnet Help Team
Plusnet Help Team
Posts: 4,071
Thanks: 852
Fixes: 208
Registered: 21-04-2017

Re: Regarding my order

No problems. Smiley Sorry about this again, I’ve set myself a reminder to check on things tomorrow to try to keep everything on track now.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,071
Thanks: 852
Fixes: 208
Registered: 21-04-2017

Re: Regarding my order

I've just had a peek at your fibre order and it's on track for the 23rd.

Let us know how it goes on the day.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team