Thank you for being this to our attention and welcome to the forum. The process would be that the person you have referred would need to contact us with your account username, or give this to the sales advisor at the point of sign up.
If you ask your friend to get in touch either here or via Social media we can get this resolved for you both.
If this post resolved your issue please click the 'This fixed my problem' button
| Sammy M - Sheffield Team|
Plusnet Help Team