Recieved text to say voice service live, but line dead
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Recieved text to say voice service live, but line ...
Recieved text to say voice service live, but line dead
21-07-2020 8:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I received a text message to say my voice service should be live but the line is completely dead, I've even tried the test socket with the same result.
The broadband light is also orage, could someone look into this and see whats going on? I was on hold waiting to speak to someone for over half an hour until I gave up waiting.
Re: Recieved text to say voice service live, but line dead
22-07-2020 8:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Recieved text to say voice service live, but line dead
22-07-2020 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Finally able to speak to someone this morning, he said from your end phoneline appears to be active and broadband connection is up, however this isn't possible, when the router is flashing orange and I have NO DIAL TONE!
I have just moved to remote village, and I need to rely on home phone and broadband because mobile coverage is poor, this isn't on, esepcially as I suffor with disabilities and I need to use online shopping for my groceries.
Get an engineer out ASAP to sort this mess!
Re: Recieved text to say voice service live, but line dead
22-07-2020 2:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Recieved text to say voice service live, but line ...