Recently upgraded to fibre but has yet to receive a activation date

[#1]

Recently upgraded to fibre and haven’t received any info about it other than the payment , it also doesn’t help when the current adsl broadband consistently drops and can’t be fixed even when we had an engineer visit sent from Plusnet

[#2]

An order is going through. I've updated you on the ticket and by text.

[#3]

Thank you

[#4]

I asked for an upgrade to fibre a week ago, and it was supposed to activate today 28th. The router hasn't arrived and download speed still poor. Some form of contact would be great..

[#5]

Within 12 minutes of my posting I received  an email saying I will be notified when the router is dispatched.

I appreciate that these are difficult times, but I'm surprised that after a week the router still hasn't been dispatched.