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Recently signed up however installation isn't possible. Can I get a refund?

mrkidd85
Newbie
Posts: 1
Registered: 3 weeks ago

Recently signed up however installation isn't possible. Can I get a refund?

I recently signed up for an 18 month contract and paid installation fee. When the engineers came they told me the flat I've just moved to isn't accessible to install a phone line. That's fine it's a simple mistake, however I was wondering the best way to get a refund and cancel my contract as it's useless. Please can someone let me know if this is possible?