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Recent broadband order

Posts: 1
Registered: ‎14-03-2019

Recent broadband order


My Fibre broadband order was meant to go live today and I was told I would have my router in time for the service to be activiated, however I still have not receieved anything.

Posts: 30,090
Thanks: 3,183
Fixes: 488
Registered: ‎14-04-2007

Re: Recent broadband order

Moderators Note
This topic has been moved from ADSL Broadband to my Orders.



Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)

Plusnet Help Team
Plusnet Help Team
Posts: 8,115
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: Recent broadband order

Sorry to hear this.

Unfortunately it looks like due to a system issue the router hadn't been ordered.

I've manually ordered this for you now and we'll get this to you as soon as possible.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team