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Recent broadband order

Braddaz72
Newbie
Posts: 1
Registered: ‎14-03-2019

Recent broadband order

‎14-03-2019 11:37 AM

Hi;

My Fibre broadband order was meant to go live today and I was told I would have my router in time for the service to be activiated, however I still have not receieved anything.

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Strat
Community Veteran
Posts: 31,319
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Registered: ‎14-04-2007

Re: Recent broadband order

‎14-03-2019 11:41 AM

Moderators Note
This topic has been moved from ADSL Broadband to my Orders.

 

 

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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Recent broadband order

‎14-03-2019 12:29 PM

Sorry to hear this.

Unfortunately it looks like due to a system issue the router hadn't been ordered.

I've manually ordered this for you now and we'll get this to you as soon as possible.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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