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Recent Order - BP03134633

Skaltum
Newbie
Posts: 2
Registered: 09-08-2016

Recent Order - BP03134633

Hi,

I placed my order last Thursday 04/08/16 and it has been stuck on the same stage since then on the order tracker "Checking your details".

Please could you take a look at this for me and let me know when i can expect this stage to be completed and when i can expect my broadband to be setup and completed?

Thanks,

Lewis

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: Recent Order - BP03134633

Hi Lewis,

 

I'm sorry to see there's been no progress on the order yet for some reason.

 

I'm flagging this up to our provisioning team straight away.

 

UPDATE: someone has agreed to pick up your order this afternoon so you should see a reply to ticket 130884719 soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Skaltum
Newbie
Posts: 2
Registered: 09-08-2016

Re: Recent Order - BP03134633

Okay,

Thanks for your help, I look forward to an update.

Lewis

Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: Recent Order - BP03134633

No worries, drop us another reply if there's any further issues but hoping things go smoothly from here.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team