Ready for activation early
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Ready for activation early
Ready for activation early
11-10-2016 5:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BT disconnected my broadband at midday and the hub1 now shows all green apart from t'internet light. It's not due to activate until end of tomorrow. Who do I need to contact to request activation now as it should be good to go, correct?
Many thanks in advance.
Re: Ready for activation early
11-10-2016 6:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Exactly the same happened to me. You will have to call customer services (yes i know it might involve a lengthy wait on a rep) but when i got a rep it was sorted within 5 minutes.
Re: Ready for activation early
11-10-2016 6:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Ready for activation early
11-10-2016 7:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good evening,
Looking at your account it seems you got through on the phone and have been active just over 5 minutes hopefully all works well for you, if you have any issues just let us know
Re: Ready for activation early
11-10-2016 8:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, thanks very much. Was a while waiting but all sorted withing a few minutes.
One other question, my router access page doesnt allow me to go to any other tabs (they show as white not pink so I cant change any settings). Is this an initial setup thing? Many thanks....
Re: Ready for activation early
12-10-2016 9:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Ready for activation early
12-10-2016 6:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
See the attached photo. Same issue after a reboot & on iMac, iPhone & iPad...?
Re: Ready for activation early
13-10-2016 12:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I take it when you try to tap on another tab, nothing happens? Have you tried a factory reset of the router?
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Ready for activation early
13-10-2016 4:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Correct, nothing happens. How do I do a factory reset?
Re: Ready for activation early
13-10-2016 8:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The router will then start to reboot.
If this post resolved your issue, please click the 'This fixed my problem' button
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Ready for activation early