Re-activate old account

[#1]

Hello all,

I have previously had a Plusnet account, and was very pleased when the email account continued to work free-of-charge after I ended up with a landlord paid-for account with another provider.  So, now I've moved again and I'm back to setting up and paying for my own account.  The continued email account has convinced me that I should try to use Plusnet again but is it possible to re-activate my old account and have it assigned to my new address?

Thanks in advance.

[#2]

Hi @mbeard

Thanks for getting in touch.

That's great news that you are coming back to provide all your services however I am afraid it is not possible to re-enable an email only account to be a full broadband and phone account unfortunately. This would require you to sign up with a new account.

If you have any further questions feel free to get in touch.

[#3]

Thanks for your response Warwick.  

Apparently my account is currently "PlusNet Pay as you Go (Standard)".

Just to confirm, does this mean that it cannot be upgraded to a current broadband account?

Or, Plan B, would I be able to access my old email account from a new broadband account. I.e. send and receive directly rather than having to use a third party such as gmail.

[#4]

Hi again @mbeard

I'm afraid this account type cannot be upgraded to receive our current phone and broadband products.

The existing mail account would be left unchanged if you take out a new account, resulting in no reason for you to have to use a third party email account.

Thank you.

[#5 · Accepted solution]

@mbeard In essence you would have two accounts, your new broadband account and your old email-only account. Both of them would have separate login access to the Member Centre. The email-only account will retain it's current Manage My Mail settings. Your new account can have its own (independent) Manage My Mail settings and I would set up at least a default email address there to ensure the email component on your new account is operational. I recommend logging into webmail and sending/receiving a message with the new account to ensure the correct directory structure is created.

Because your new account is a subscription one it can use relay.plus.net for sending messages with its own credentials (username & password) providing authentication when not on a Plusnet connection. The sender name used has to be valid, but it doesn't have to be that for your new account; that is it can be any of your email-only account addresses.

That explanation is a bit complex but I hope it makes sense.

[#6]

Thanks David for giving a complete explanation of what I can and should do with the two email accounts. Very helpful.