Re: Where is router?
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Re: Where is router?
14-06-2021 1:17 PM
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I am supposed to switch on the 16th and have not received my router yet either - can anyone advise?
Re: Where is router?
14-06-2021 1:34 PM
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Re: Where is router?
14-06-2021 1:41 PM
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Yep welcome to the forums Simon, probably best the mods split your post off into your own thread. I hope you don't mind but I'll ask them.
Re: Where is router?
14-06-2021 1:43 PM
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thanks - couldn't find how to create a new thread!
Re: Where is router?
14-06-2021 1:43 PM
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thanks - couldn't find how to create a new thread!
Re: Where is router?
14-06-2021 1:47 PM
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Looking at this we've not automatically ordered your router as your fibre order's showing as delayed, which in turn is due to a delay with bringing across your landline telephone number.
I've manually ordered your router now we'll put in the post as soon as we can.
I've also got in touch with our suppliers number porting team and I'm advised the number port has been accepted by your current provider, but hasn't been reflected that's the case on the supplier systems yet.
The adviser's triggered the systems to update and we should receive a confirmed activation date within the next 24 hours.
Re: Where is router?
14-06-2021 1:59 PM
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Moderators Note
This topic has been split from another thread into its own topic.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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