Where is router?

[#1]

I am supposed to switch on the 16th and have not received my router yet either - can anyone advise?

[#2]

Hi Simon. I think you need to do your own post rather than reply to mine, as I've marked it as fixed. Apparently they're sent out a couple of days before you go live. Hope that helps. If not, start your own post so a member of the team can answer.

[#3]

Yep welcome to the forums Simon, probably best the mods split your post off into your own thread. I hope you don't mind but I'll ask them.

[#4]

thanks  - couldn't find how to create a new thread!

[#5]

thanks  - couldn't find how to create a new thread!

[#6]

Hi @simoncbarker 

Looking at this we've not automatically ordered your router as your fibre order's showing as delayed, which in turn is due to a delay with bringing across your landline telephone number.

I've manually ordered your router now we'll put in the post as soon as we can.

I've also got in touch with our suppliers number porting team and I'm advised the number port has been accepted by your current provider, but hasn't been reflected that's the case on the supplier systems yet.

The adviser's triggered the systems to update and we should receive a confirmed activation date within the next 24 hours. 

[#7]

Moderators Note

This topic has been split from another thread into its own topic.