Re Voucher Not Received

[#1]

Hi there 

Im going round the bend and back can someone out there get a grip of my problem.

I signed up for broadband and mobiles ,and told i will receive a voucher for 75 pound,

Back in february 5th only to notice that someone had give a incorrect email address.

And it wasn't me ... Gave someone correct email address on 5th of february to correct problem but only to find voucher  gone to spoof email address .

It lasts for 2 months and coming to end of march so will be out of pocket,as carer i could do with this but nobody can be bothered i signed up because of good feedback ...

Thanks

Moderator's note by Dick (Strat): All caps title/text edited as per Forum rules.

[#2]

Hi @ross57

Thanks for getting in touch and I am sorry to hear about the mix-up you had with your email address.

I have reviewed your account and have responded via the ticket here

Please do not worry, we will get this sorted before your redemption time expires.

[#3]

hi warwick

many thanks for your help

ross