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Re: Phone down all day.

jojohnsonhill
Newbie
Posts: 3
Thanks: 1
Registered: ‎18-02-2019

Re: Phone down all day.

We are supposed to be going live with plusnet today and the phone line has been down since before 9am it is now 1pm

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,349
Thanks: 5,963
Fixes: 997
Registered: ‎21-04-2017

Re: Phone down all day.

Hi @jojohnsonhill

As the takeover entails engineering work at the exchange and likely also cabinet, there will inevitably be some downtime of your services but I'd expect your order to complete at any point up to midnight tonight. Apologies for any inconvenience this may cause.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Phone down all day.


Moderators Note


This topic has been split into its own topic and moved from Feedback to My Orders.

Customer / Moderator
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If it fixed it click 'This fixed my problem'
jojohnsonhill
Newbie
Posts: 3
Thanks: 1
Registered: ‎18-02-2019

Re: Phone down all day.

thank you phone is working now, broadband to but want to use own router