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Re: Phone down all day.

jojohnsonhill
Newbie
Posts: 3
Thanks: 1
Registered: ‎18-02-2019

Re: Phone down all day.

We are supposed to be going live with plusnet today and the phone line has been down since before 9am it is now 1pm

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,339
Fixes: 1,603
Registered: ‎21-04-2017

Re: Phone down all day.

Hi @jojohnsonhill

As the takeover entails engineering work at the exchange and likely also cabinet, there will inevitably be some downtime of your services but I'd expect your order to complete at any point up to midnight tonight. Apologies for any inconvenience this may cause.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
dvorak
Moderator
Moderator
Posts: 29,644
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Fixes: 1,485
Registered: ‎11-01-2008

Re: Phone down all day.


Moderators Note


This topic has been split into its own topic and moved from Feedback to My Orders.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jojohnsonhill
Newbie
Posts: 3
Thanks: 1
Registered: ‎18-02-2019

Re: Phone down all day.

thank you phone is working now, broadband to but want to use own router