Re: Order stuck on activating line
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Re: Order stuck on activating line
on
24-05-2018
6:45 AM
- last edited on
24-05-2018
11:11 AM
by
Strat
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I'm getting this now been with these for years but house move is shocking
Midnight yesterday activation
...mm Don't think so 23 day order....diabolical dervice
Re: Order stuck on activating line 3 weeks later
24-05-2018 11:07 AM - edited 24-05-2018 11:11 AM
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Moderator's note:
Post split to its own topic and title edited slightly for clarity.
Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)
Re: Order stuck on activating line 3 weeks later
29-05-2018 11:25 AM
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Superuser escalation
This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.
Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.
Reason for escalation: Request response
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Re: Order stuck on activating line 3 weeks later
29-05-2018 11:45 AM
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Hi there,
I've already replied to your other post here: https://community.plus.net/t5/Broadband/poor-service/m-p/1540970
I'm glad to say too that we have an update for you today which has already been added to ticket 173660923
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