Order stuck on activating line

[#1]

I'm getting this now been with these for years but house move is shocking
Midnight yesterday activation
...mm Don't think so 23 day order....diabolical dervice

[#2]

Moderator's note:

Post split to its own topic and title edited slightly for clarity.

[#3]

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation:  Request response

[#4]

Hi there, 

I've already replied to your other post here: https://community.plus.net/t5/Broadband/poor-service/m-p/1540970

I'm glad to say too that we have an update for you today which has already been added to ticket 173660923