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Re: Order stuck on activating line

Macca1
Interested
Posts: 2
Registered: ‎24-05-2018

Re: Order stuck on activating line

I'm getting this now been with these for years but house move is shocking
Midnight yesterday activation
...mm Don't think so 23 day order....diabolical dervice

3 REPLIES 3
Strat
Moderator
Moderator
Posts: 31,146
Thanks: 3,778
Fixes: 562
Registered: ‎14-04-2007

Re: Order stuck on activating line 3 weeks later

Moderator's note:

Post split to its own topic and title edited slightly for clarity.

Customer and Forum Moderator. Windows 10 Firefox 100.0 (64-bit)


Townman
Superuser
Superuser
Posts: 19,253
Thanks: 7,843
Fixes: 91
Registered: ‎22-08-2007

Re: Order stuck on activating line 3 weeks later

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation:  Request response


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,518
Thanks: 535
Fixes: 149
Registered: ‎27-04-2007

Re: Order stuck on activating line 3 weeks later

Hi there, 

 

I've already replied to your other post here: https://community.plus.net/t5/Broadband/poor-service/m-p/1540970

 

I'm glad to say too that we have an update for you today which has already been added to ticket 173660923

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team