Re: Order stuck on activating line

Macca1 · ‎24-05-2018

I'm getting this now been with these for years but house move is shocking
Midnight yesterday activation
...mm Don't think so 23 day order....diabolical dervice

Strat · ‎14-04-2007

Moderator's note:

Post split to its own topic and title edited slightly for clarity.

Customer and Forum Moderator. Windows 10 Firefox 100.0 (64-bit)

Townman · ‎22-08-2007

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation: Request response

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adamwalker · ‎27-04-2007

Hi there,

I've already replied to your other post here: https://community.plus.net/t5/Broadband/poor-service/m-p/1540970

I'm glad to say too that we have an update for you today which has already been added to ticket 173660923

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team