cancel
Showing results for 
Search instead for 
Did you mean: 

Re: No fibre broadband connection since switch from BT

FIXED
Mummapops
Newbie
Posts: 2
Registered: ‎20-12-2018

Re: No fibre broadband connection since switch from BT

Hi. My activation date was yesterday but still no activation so I am without broadband now too. Hope our issues are resolved soon. Not a very good start!
4 REPLIES 4
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 784
Thanks: 106
Fixes: 59
Registered: ‎02-05-2017

Re: No fibre broadband connection since switch from BT

Fix

Hi @Mummapops, thanks for getting in touch.

 

I am sorry for the issues you have had with the activation of your services. I've looked into the orders and spoken to our suppliers, there was a slight delay in the porting over of your telephone number. This outstanding activity has now been completed and your order is progressing through to completion. I have been advised all should be complete within the next 24 hours.

 

I do apologise for any inconvenience caused, we'll notify you when it's all active.

 

Let us know if you require any further assistance

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 24,797
Thanks: 4,489
Fixes: 1,139
Registered: ‎11-01-2008

Re: No fibre broadband connection since switch from BT


Moderators Note


This topic has been split from another and moved from Fibre to My Orders 

 


 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Mummapops
Newbie
Posts: 2
Registered: ‎20-12-2018

Re: No fibre broadband connection since switch from BT

Lovely. Thank you very much.
LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 87
Fixes: 31
Registered: ‎06-08-2018

Re: No fibre broadband connection since switch from BT

No worries, @Mummapops,

 

Let us know if you need anything further.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team