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Re: Fibre order question

jloud
Newbie
Posts: 1
Registered: 26-04-2017

Re: Fibre order question

Ive signed up for plusnet last week ive had a few emails off them about random things but it says on them that i Could check the progress of my order but ive tried everything and have no clue how to do it i have rang up but all i get told is my order is going well all i want to know is how much longer ill have to wait is there anyway i can find out?
3 REPLIES
Moderator
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Registered: 14-04-2007

Re: Fibre order question

Moderator Note by Dick (Strat)

Post split to it's own topic for clarity.

Customer and Forum Moderator.
Product of the Tyrell Corporation
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
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Registered: 05-04-2007

Re: Fibre order question

Hi there,

 

I've checked over your account and the email we sent you on the 18th April explains the delay so far, you can see a copy of that here: https://www.plus.net/wizard/?p=view_service_notice&id=313739986

I'm just about to get your orders placed and moving along now, they should take 10 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 25
Thanks: 6
Registered: 02-05-2017

Re: Fibre order question

Thank you for your patience Jamie, I can see your orders are now progressing smoothly and are due to activate on 11/05/2017. Please accept my apologies for the delays you have encountered in your services transferring to Plusnet.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team