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Re: 25 days waiting for activation?

Jerrry
Newbie
Posts: 3
Registered: 28-09-2016

Re: 25 days waiting for activation?

I signed up via uswitch on 10 Sep & was given an estimated switch date of 26 Sep. Having heard nothing back, I phoned up Customer Services today. After waiting for over half an hour, I was told nobody can help me due to data protection & I needed to provide a user name & password which I don't have since I never receive any welcome pack. When I tried to complain to the supervisor, I was told my file has been destroyed & she can't help me any further with no explanation given. Plusnet's complaint code of practice stated: "We aim to be number one for customer service." Given this I am totally mystified by the way I have been treated & the total lack of willingness to look into a problem that's been brought to their attention.

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: 25 days waiting for activation?

I needed to provide a user name & password which I don't have since I never receive any welcome pack.

You select your username and password during signup, this isn't something that you need the welcome pack for.

 

Can you PM me with the postcode you signed up under, as the only account linked to your email address is a very old one (which seems to be the one the call taker found).

Please send me a private message

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
Moderator
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Registered: 14-04-2007

Re: 25 days waiting for activation?

Moderator's note by Dick (Strat) Posts split to their own thread for clarity.

Customer and Forum Moderator.
Product of the Tyrell Corporation
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: 25 days waiting for activation?

Thanks for the postcode, unfortunately no new account has been signed up there so it appears that uSwitch didn't complete the process. It would need the signup going through again as at the moment no orders are in place.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,375
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Registered: 10-04-2007

Re: 25 days waiting for activation?

How were you given the estimated switch date - by email, web page or on the phone?

jelv (a.k.a Spoon Whittler)
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