Quick query
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- Re: Quick query
15-04-2016 4:21 PM
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My internet connection is due to be activated Saturday/Sunday, whilst the phone line is already up and running. I notice however, that I dont get incoming calls (person calling goes straight to an automated message). Outgoing calls are made fine though and there is a dial tone (with no line noise).
Will this problem affect/be sorted by the internet activation ?
Fixed! Go to the fix.
Re: Quick query
15-04-2016 4:25 PM
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Re: Quick query
15-04-2016 4:29 PM
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Message has been sent!
Re: Quick query
15-04-2016 4:32 PM
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Thanks. Your order actually completed today so I've activated your account and you should be able to get online.
With regards to your phone our tests have found a potential fault. We're just getting this looked into further.
Re: Quick query
15-04-2016 5:42 PM - edited 15-04-2016 5:46 PM
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Thanks for that.
Is it an exchange related problem or potentially one at the property ?
Re: Quick query
16-04-2016 11:54 AM - edited 16-04-2016 5:17 PM
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Unfortunately internet access isn't available - No up/down connection or anything like that.
It does look as though the incoming call problem is going to be a.. problem...
Have organised an engineer to come out next week to try and find where the fault is...
Re: Quick query
18-04-2016 2:06 PM
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Stupid Qn: Have you checked that an outgoing call (to your mobile?) presents the correct caller Id?
Using a TP-Link Archer VR600 modem-router.
Re: Quick query
18-04-2016 3:11 PM
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Re: Quick query
18-04-2016 7:10 PM
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Re: Quick query
19-04-2016 11:46 AM
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Hoping that this is resolved for you tomorrow with your engineer appointment. Are you ok to keep us posted?
Matty
Re: Quick query
20-04-2016 9:52 AM
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Re: Quick query
20-04-2016 2:11 PM - edited 20-04-2016 2:12 PM
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20-04-2016 3:46 PM - edited 20-04-2016 5:35 PM
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Got it all up and running after 2 hours. The chap was very prompt which was great.
The phone socket and line had numerous problems, ranging from the intruder system probably causing problems to the actual socket being broken (someone had taken parts out) and the line not working well anyway.
However, after a bit of jerry rigging around the distribution point and relocating the router, it is all running...
Re: Quick query
21-04-2016 10:15 AM
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Sounds like the engineer did a thorough job, glad to hear you're up and running.
Re: Quick query
21-04-2016 2:33 PM - edited 21-04-2016 2:36 PM
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.
@Chris wrote:
Sounds like the engineer did a thorough job, glad to hear you're up and running.
Yes, he was very good. This is how it all ended up...
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