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Question opened 156402196

Tsmith
Browser
Posts: 2
Registered: ‎23-08-2017

Question opened 156402196

Hello, I set up an order for fibre broadband last week. I've paid for the first month and received the router, but haven't had an activation date and now I've received the following message:

Error:9545:The order has been rejected or cancelled as the linked Broadband order failed.,Error:501:Order Rejected.

I've tried phoning to find out what's going on but was on hold for too long. Could somebody let me know how and when this issue will be solved?
3 REPLIES 3
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Question opened 156402196

Sorry for the problems with your order. Unfortunately the issue means we need to replace these, I've put your phone order through and you should also have received an update to the ticket about this.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Tsmith
Browser
Posts: 2
Registered: ‎23-08-2017

Re: Question opened 156402196

Thank you, any chance of an update on this question? I made the first payment for the contract a week ago and still haven't had an activation date. I'm moving into the property this Friday and work from home so really need it up and running ASAP. That's why I began the setup process well in advance. Will I be refunded for this month if it is not activated?
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,198
Thanks: 9,158
Fixes: 1,474
Registered: ‎21-04-2017

Re: Question opened 156402196

It looks like we've since placed your broadband order and this is in progress for 5th September. Apologies for the inconvenience caused by the delay.


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team