Purecard activation email not received

[#1]

I have not received my plusnet purecard activation email and have tried the following

• visited https://plusnet.purecard.com/ and pressed the activate now button and followed instructions
• call purecard helpline on 0344 800 6435 and followed instructions.
• checked my spam/junk folders; there is no relevant email in there
• web chatted with Siobhan at plusnet to be told it is not Plusnet's problem
• read the appropriate threads on the plusnet community forum
• tried all of this 5 or 6 times and wasted 90 minutes

Please tell me how to get my activation code for my plusnet purecard

Best regards

[#2]

Hi there, I'm really sorry about the issues getting your reward and for the poor level of support in getting that chased up too. 

I can claim this on your behalf to do so I just need to ask you to reply to the ticket I've added to your account here: https://www.plus.net/wizard/?p=view_question&id=197978185

Please let me know here when you've done so and I'll get that processed straight away for you. 

[#3]

Hi Adam,

I have replied to the ticket.

Best regards

Stephen

[#4]

Great, I can see Adam's replied to the ticket.

Let us know if you need further assistance.

Thanks.

[#5]

Hi there, 

Just thought I'd check in to see if the reward card has reached you?

[#6]

Hi Adam

Thanks for following up on this.

I've not received it yet but I know that you and James have exchanged messages about it. I'll let you know when it's resolved.

Thanks again

Stephen

[#7 · Accepted solution]

Hi Adam

just to let you know that I eventually got through to a human at Purecard. He was very helpful and resolved the problem quickly.

Thank you for your help

Best regards

Stephen

[#8]

Glad to hear that @SBrook, please get back to us if you need any further help.

[#9]

My problem also.  Can someone from Plusnet help?

[#10]

hi i have not received any emails regarding my purecard activation and i have checked my junk email and theres nothing there either could someone give me assistance please