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Property not showing as having fibre available when it is

FIXED
Townman
Superuser
Superuser
Posts: 23,997
Thanks: 10,193
Fixes: 175
Registered: ‎22-08-2007

Re: Property not showing as having fibre available when it is

If the cabinet is full and the current connection is FTTC the user needs to get a straightforward service takeover. That might require a different process.

If it’s ADSL then there needs to be a free VDSL port in the cabinet.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.