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Product change not implemented

FIXED
RoderD
Newbie
Posts: 3
Fixes: 1
Registered: ‎22-04-2020

Product change not implemented

on 23/3/2020 I had an email from  Plusnet to confirm I had changed my product to Unlimited Fibre and that the change was now complete and from that date my monthly subscription would be £28.99 for 18 months on a new fixed price contract. So why on 21/04/2020 did Plusnet send me a bill for £38.40 for monthly chargers at £35.98 plus other items at £2.42?

1 REPLY 1
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,959
Thanks: 339
Fixes: 110
Registered: ‎26-03-2018

Re: Product change not implemented

Fix

Hi @RoderD,

 

I'm sorry that you have been overcharged on your latest bill and for any inconvenience that this has caused. I've looked into this now and my reply contains account-specific information. As this is the case, I've added it as a ticket on your account and you can view this here.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team