Product change not implemented

[#1]

on 23/3/2020 I had an email from  Plusnet to confirm I had changed my product to Unlimited Fibre and that the change was now complete and from that date my monthly subscription would be £28.99 for 18 months on a new fixed price contract. So why on 21/04/2020 did Plusnet send me a bill for £38.40 for monthly chargers at £35.98 plus other items at £2.42?

[#2 · Accepted solution]

Hi @RoderD,

I'm sorry that you have been overcharged on your latest bill and for any inconvenience that this has caused. I've looked into this now and my reply contains account-specific information. As this is the case, I've added it as a ticket on your account and you can view this here.