Problems switching to Plusnet
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Problems switching to Plusnet
19-09-2017 7:19 PM
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Thanks,
Jax
Re: Problems switching to Plusnet
20-09-2017 2:13 PM - edited 20-09-2017 2:15 PM
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Hi Jax,
Sorry to hear your broadband order is delayed.
I can see you've since contacted our support team and we're getting your router to you as quickly as we can. In the meantime, the order itself is still delayed and I've just contacted our suppliers about this.
We've been advised that there is a problem at the cabinet which prevented the installation of your broadband. We've been given a review date of the 22nd when this is expected to be resolved.
I do sincerely apologise for any inconvenience caused.
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