I placed my order on the 26th August and selected 3rd September as an install date. I've had zero contact from PlusNet after I've paid £75 upfront, no confirmation for the engineer visit. I checked my account today to see a comment from a customer service rep stating that the order has been cancelled and to select a new install date???
Not possible in the online portal to select a new install date as far as I can see, zero contact from PlusNet to say that the order has had issues, not possible to use their online chat and the call centre just says "sorry we're busy" and then hangs up.