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Problem with order

tommmkelly
Newbie
Posts: 1
Registered: ‎24-05-2018

Problem with order

Got this email?

 

 

 

Dear Mr Kelly,

Account username: [Removed]

There's been a problem with processing your broadband order.

Once we've got more details, we'll deal with this and contact you if we need to.

If you've got any questions, please contact us using the Help Assistant:
http://help.plus.net/ or give us a call on 0800 432 0200 or 0345 140 0200.

Kind regards, 

Plusnet Customer Support 
http://www.plus.net/

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,737
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Problem with order

Hi there, 

 

Sorry to see that the order has been rejected. I'm going to make sure one of my colleagues in the appropriate team picks that up today and response to the ticket for you with an update. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 178
Thanks: 32
Fixes: 15
Registered: ‎02-05-2017

Re: Problem with order

Hi @tommmkelly

Sorry to hear of the problems you have had with the activation of your services. I have updated the open support ticket on your account with details of the order and you can view this here

If you need any further assistance, don't hesitate to get back in contact.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team