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Problem progressing my broadband order

FIXED
szymonj99
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎11-02-2017

Problem progressing my broadband order

Hi Plusnet community. Just wondering as to why my broadband order has been cancelled, as said under a ticket, opened over at "Help Assistant". I have paid the initial cost of the service and Postage costs for the router. No installation was necessary as I had fibre set up already. Would like to know what to do now, and if the issue will be fixed. Hope for a quick reply. Thanks!!
3 REPLIES 3
Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,227
Thanks: 399
Fixes: 122
Registered: ‎22-08-2015

Re: Problem progressing my broadband order

Fix

Hi there,

 

I've progressed your orders through now. It looks like there's no working line to takeover so I've had to restart the stopped line which should complete tomorrow. From there, we can place your fibre order.


Apologies for any inconvenience caused.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
szymonj99
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎11-02-2017

Re: Problem progressing my broadband order

Wow! Huge thanks for the really quick reply! I will keep you updated. Again, huge thanks for sorting this out so quickly!
Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,227
Thanks: 399
Fixes: 122
Registered: ‎22-08-2015

Re: Problem progressing my broadband order

No problems Smiley

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button