Problem progressing my broadband order

[#1]

Hi Plusnet community. Just wondering as to why my broadband order has been cancelled, as said under a ticket, opened over at "Help Assistant". I have paid the initial cost of the service and Postage costs for the router. No installation was necessary as I had fibre set up already. Would like to know what to do now, and if the issue will be fixed. Hope for a quick reply. Thanks!!

[#2 · Accepted solution]

Hi there,

I've progressed your orders through now. It looks like there's no working line to takeover so I've had to restart the stopped line which should complete tomorrow. From there, we can place your fibre order.

Apologies for any inconvenience caused.

[#3]

Wow! Huge thanks for the really quick reply! I will keep you updated. Again, huge thanks for sorting this out so quickly!

[#4]

No problems