Problem processing broadband order
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Problem processing broadband order
Problem processing broadband order
11-09-2016 12:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Signed up for broadband and phone a couple of weeks ago and booked the 14th of sept for the activation day. Received an email on 9th of sept stating my home phone service was ready to use. On the same day I received an email stating 'there was a problem processing your broadband order', I log in to my online account and there is an active question in my profile stating the same , but says the order is cancelled? What does this mean....has my whole broadband order been cancelled?
Re: Problem processing broadband order
13-09-2016 3:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Neilcrobertson Welcome to the forums.
Apologies for any confusion surrounding your activation dates.
The ticket on your account advising an order had failed on the 9th was generated as our suppliers sent us a completion notification on your phone order, despite the fact that it was still open and required an appointment. On the 12th, we then confirmed an appointment for 14/09/16 between 8am and 1pm.
Once your phone line has been installed, we'd expect to get your broadband active within 5-7 working days.
I hope this clears things up.
Re: Problem processing broadband order
15-09-2016 9:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
Re: Problem processing broadband order
15-09-2016 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Neilcrobertson wrote:
Yesterday afternoon I received an email stating there was a delay in processing my telephone order and I received a text telling me the same thing this morning?!?
These have been triggered by notifications we've received from our suppliers. Looking at the order, our suppliers are still carrying out some work at the exchange. I'll chase this up later today and get back to you.
@Neilcrobertson wrote:
but still no broadband. Can someone please advise what's going on and if I am ever going to get broadband?!
As per my initial response,
@HarryB wrote:
Once your phone line has been installed, we'd expect to get your broadband active within 5-7 working days.
At the moment, I still expect you to be online within this lead time.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Problem processing broadband order