Prepaid reward card not received

[#1]

Hi,

I switched to Plusnet in Jan 2019 .Till now I haven't received instructions on how to claim a £75 prepaid mastercard.Can you check and get this processed please ?Thank you

[#2]

Hi @sre

Thanks for getting in touch and I am sorry to hear that you have had issues with the offer when signing up.

I can see that you called recently and spoke with my colleague who has responded via a ticket on your account with further details regarding this. You can view these details here

If you have any questions feel free to get in touch

- Warwick