Prepaid Mastercard
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Prepaid Mastercard
07-05-2019 11:08 AM
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Hello
How do I claim my pre-paid Mastercard? I ordered broadband & telephone on 15th April & service went live 24th April. I have checked emails for any links/info for how to claim, but have been unable to find anything.
Many thanks
Re: Prepaid Mastercard
07-05-2019 11:33 AM
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Did you order BB direct from PN or through some other company such as one of the many best deal sites ?
If ordered through one of those sites then you need to take it up with them.
Re: Prepaid Mastercard
07-05-2019 11:35 AM
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Hello
I ordered both services direct from the Plusnet website.
Re: Prepaid Mastercard
07-05-2019 12:23 PM
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Hi there,
You should receive a redemption email from us for the card within 10 working days following the day you signed up with us. We've not quite reached that yet but please do let us know if you haven't received anything by the weekend.
Re: Prepaid Mastercard
07-05-2019 12:37 PM
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Hi
That's great, many thanks for your help
Re: Prepaid Mastercard
07-05-2019 2:32 PM
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I signed up over 2 weeks ago and have not yet recieved a redemption email. Why?
Re: Prepaid Mastercard
07-05-2019 2:45 PM
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Re: Prepaid Mastercard
14-05-2019 11:32 AM
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Hi Adamwalker,
Just to let you know I've not received my redemption email as of yet.
Many thanks
Donna
Re: Prepaid Mastercard
14-05-2019 11:34 AM
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Re: Prepaid Mastercard
14-05-2019 12:36 PM
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"Sorry about the delay in receiving your reward.
We have had a response from our marketing team who have let us know that they have had an error with the reporting system which allows them to send an email to claim the reward within 10 days after they go live.
This should be fixed soon, so please keep an eye out for the email."
Re: Prepaid Mastercard
14-05-2019 12:39 PM
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Re: Prepaid Mastercard
14-05-2019 1:26 PM
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Re: Prepaid Mastercard
14-05-2019 3:06 PM
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Hello @Donna79,
I am sorry to hear you haven't received your redemption email to claim your reward as this should have reached you by now. I have escalated it to the relevant team who will get back to me over the next 5 working days and I will update you at that time with what will happen next via the account here.
Hello @preecejon
You should be receiving you email any day now, please get back to us if you receive nothing within the next 48 hours and we will escalate it to the relevant team.
Hello @Whywee,
I believe @Gandalf has advised on the rewards process in your other thread here.
Re: Prepaid Mastercard
14-05-2019 3:14 PM
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Re: Prepaid Mastercard
14-05-2019 3:30 PM
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Hello Whywee,
The terms and conditions for our rewards are below;
1. How do I claim for my cashback or Gift Card?
You'll get an email sent to the address you provided when you signed up. You'll normally receive this email within 10 working days of your first service being up and running.
Open the email and click on the link — it's valid for two months from the date we sent it. You'll then be directed to an online form. Fill in your details on this form and then click 'submit'.
You'll then see a confirmation screen — your Plusnet Reward is on its way.
You should receive your reward within 30 days of receiving confirmation that it's on its way. It will be sent either via post or email, depending on the type of reward.
Please get back to us if you do not receive a redemption email after 10 working days from the account going active.
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