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Pre-order enquiry

Posts: 1
Registered: ‎06-06-2017

Pre-order enquiry


i am looking to take the current PlusNet unlimited fibre offer but wanted to check about the protocol first.

I understand that any switchover is now provider led but in my scenario, the phone line is currently in my name with BT, and the broadband is standard ADSL broadband with Sky in my son's name.

I wish to move both the phone line and broadband to PlusNet and be in my name.  So in this case will the switchover still be provider led, would my son need to cancel his Sky contract (before, after the switch or at all), and will this present any problems.

thanks in advance

Plusnet Help Team
Plusnet Help Team
Posts: 8,962
Thanks: 1,570
Fixes: 481
Registered: ‎01-01-2012

Re: Pre-order enquiry

As far as I'm aware it'll still be provider led.

Your son would receive a letter/e-mail stating the broadband is being swapped and you'd receive one for the phone.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team