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Pre-Paid Mastercard

rjweath
Newbie
Posts: 3
Registered: ‎02-05-2020

Pre-Paid Mastercard

Hi,

How long do I need to wait before receiving the Pre-paid Mastercard claim email ?

I was activated on the 30/04 but so far not received any email with link to claim the reward..

 

Thanks

 

2 REPLIES 2
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,861
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Pre-Paid Mastercard

Hello @rjweath,

We have a helpful guide to our cashback and rewards which may be able to answer your question here: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/. If you’re still having trouble, send us a direct message with your account username and we’ll be happy to help.

 

- Maddy

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


rjweath
Newbie
Posts: 3
Registered: ‎02-05-2020

Re: Pre-Paid Mastercard

Hi @Mads 

 

Checked the FAQ's and they say I should receive an email with details on how to claim the reward within 10 days, Its now been 16 working days and still no email.

 

I've sent you a PM, please kindly look into this for me please.

 

Thanks