Post & packaging
No one told us that we would be charged £6.99 postage and packing until today when an email arrived. Why are we being charged this?
Re: Post & packaging
I have had exactly the same this weekend.
I have had about 5 Hubs, hub one, and now Hub two sent to me --- each incuring a £6.99 postage fee.
I specifically said I would not take this cost, as every time there is intermittent access, they send a new hub - and charge me for it!
I usually see a man in the green box at the end of the road, and the link seems better - and the next day, the new router arives.
How do I get this £6.99 refunded, and my account reviewed to negate the other times this has been charged ?