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Possible to redirect router order?

Posts: 2
Registered: ‎29-08-2022

Possible to redirect router order?

Hi. I am a new plusnet customer and have recently got the Unlimited Fibre Extra. The phone line has recently been set up. The router hasn’t been dispatched yet (i haven’t received a dispatch email) but I was wondering if it’d be possible to get the router delivered to another address than the address that will be having the broadband. Reason being is that no one will likely answer the door at the address for the time being (the letter boxes are within the flat and postman won’t get access unless someone buzzes them in).

Furthermore, Can I know when it’ll be dispatched ?

thank you
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Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Possible to redirect router order?

Hi there,

Yes we can send a router to a different address but it looks like we've already dispatched your router to the address where we've provided your services at. Did you receive it? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi