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Possible early activation of fibre broadband?

FIXED
Lesb872
Hooked
Posts: 5
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Registered: ‎26-02-2023

Possible early activation of fibre broadband?

Hello our internet was turned off around the 15th of feb after stupidly missing payments. Now after paying off the debt I owed, on the 22nd and ordering the internet again I had to make a new account with you and switch my bt landline over too, the landline is due to be activated on the 9th of march but would it be possible to activate the fibre broadband early? seeing as we should still be connected to the cabinet?

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jab1
Legend
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Registered: ‎24-02-2012

Re: Possible early activation of fibre broadband?

Fix

@Lesb872 If you are on a Fibre To The Cabinet (FTTC) connection, your phone line has to be active before the internet connection can be made, so, sorry, that is not possible.

John
Lesb872
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Posts: 5
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Registered: ‎26-02-2023

Re: Possible early activation of fibre broadband?

ohh sorry I see, didnt realise fttc relied on the landline still, my bad