We have been with Plusnet for many years now and have stayed loyal when I'm pretty sure I could have gone elsewhere.
Tomorrow we move house and it has been a long hard journey to get to where we are with regards to moving (we agreed to purchase back in October). I rang Plusnet last weekend to finally notify them we have exchanged and would be moving tomorrow (ironically Friday the 13th).
My house move order was put through and I was given a date of the 20th. 7 days without service I was fine with, I didn't expect miracles tbh.
2 days late I got a ticketed update that we would now be getting service on the 6th April (!!!!), that's 2 and a half weeks later.
I rang and asked why and a gentleman when and spoke to the supplier who then offered to move it to the 16th (which David and I both agreed seemed too good to be true). David advised to wait 24hrs as it was a live system and that someone would contact me with an update,
3 days later (not exactly 24 hrs) the date gets moved back to the 6th (via ticket again - no human contact), that will be 4 and a half weeks after my initial call.
I call again, get bounced around and put on hold for 10 mins. I call again (ask I can't afford to hanging around, I've a house to packup) and I get to speak to someone who rings the supplier and yes the 6th is confirmed (thats after a further 10 mins on hold).
I get that Plusnet are at the mercy of Openreach but 4 and a half week from the order.....3 and a half weeks from the move ???? I've no option to go along with it apparently because Openreach service everybody and it's going to cost me £72 to break the contract but consider me gone when that contract expires.
Is it really this hard to move house and retain the service of this company ?
