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Plusnet rejoined last week.

Hooked
Posts: 5
Registered: ‎13-02-2020

Plusnet rejoined last week.

Hi 

 

Last week my old router suddenly packed in and I phoned plusnet.  They told me recontract with them so they can me a new router of £6.99. I have received this and now back online again which is fine.  But, yesterday I received a message saying, 'we are sorry to hear that you're moving your broadband service'. I phoned them again and asked them to not cancel my service as it clearly is a mistake, they said that it would take 24 hours to go though.  However, I have not heard from anyone from Plusnet, I am now wondering if this has gone through or are they going to go ahead and cancel my service which I didn't ask for. Would appreciate it if someone would get back from plusnet to me.

Thanks Andrew. 

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Re: Plusnet rejoined last week.


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This topic has been moved from ADSL Broadband to My Order

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