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Plusnet refused to release service to alternative proider

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,647
Thanks: 10,232
Fixes: 1,607
Registered: ‎21-04-2017

Re: Plusnet refused to release service to alternative proider

No problem @Turzum, the ORDI’s come back to me confirming no issues or open orders, so your new provider should now be good to go to try porting again. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Turzum
Dabbler
Posts: 11
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Registered: ‎20-11-2018

Re: Plusnet refused to release service to alternative proider

Just as an update, I placed a new order but it has again been cancelled . The reason given was "Cancelled by user", which it most certainly wasn't. teh new provider can't tell me any more than that.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
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Registered: ‎27-04-2007

Re: Plusnet refused to release service to alternative proider

Sorry to see that's still an issue, I've checked and we haven't received notification that anyone is trying to take the line over. The error you mentioned usually means the organisation that placed the order also cancelled it. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team