Plusnet protect
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Plusnet protect
06-07-2017 11:34 PM - edited 07-07-2017 12:15 AM
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Re: Plusnet protect
07-07-2017 10:22 AM
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Have to agree this whole caller protect feature is shrouded in mystery, why can't it just be simple!
Have had a couple of replies to my post on it one form Plusnet which gives a link to a what it is and sort of how it works but why do we have have to dig around like this for information?
Although folk are saying you can switch it on yourself I was told by a Plusnet person when I agreed a deal to stay that it had to be done by Plusnet so I rang......yep long wait ( did use chat later and got it done. It's hard work being a Plusnet customer
Re: Plusnet protect
07-07-2017 2:12 PM
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Hello @chuckle1690
It looks like you've signed up for Plusnet Protect (3 months free), but the component hasn't activated automatically.
I've added the component on to your account now and applied 3 months worth of discounts. After the discounts expire, the cost will be £2 per month but you can always turn it off before then if you choose to.
Anoush
Re: Plusnet protect
08-07-2017 3:20 PM
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@bucksboy wrote:
Have to agree this whole caller protect feature is shrouded in mystery, why can't it just be simple!
Caller Protect and PlusNet Protect are quite different products - the former is a means of blocking unwanted phone calls, the other is a subscription for McAfee AV software.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Plusnet protect
08-07-2017 4:37 PM
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Whoops, ! my mistake I was referring to Plusnet Call Protect which I still say is very hard to fathom how it works even after some help here and digging for info I still don't know how to... 'add up to 50 numbers to my override diverted list'.
It will not block 'International' ( the cause of so many of my unwanted calls nuisance calls) perhaps theses are voip calls but show up as international ?
Of course these call from who and wherever do produce vast revenues for BT so the question has to be asked why would they want to completely shut such traffic down?
Re: Plusnet protect
08-07-2017 4:54 PM
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In which case, see here - https://community.plus.net/t5/Phone/Plusnet-Call-Protect-Can-you-Block-International-calls/m-p/14374...
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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