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Plusnet failure to connect phone line

Darren097
Newbie
Posts: 2
Registered: ‎19-04-2020

Plusnet failure to connect phone line

Dear Plusnet,
I'm a new customer and advised by Plusnet that my phone/BBand package will by connected by yesterday. It hasn't happened and I'm unable to talk to anyone in Plusnet to advise. I've now been without a phone/internet since last Thursday and in complete isolation due to Coronavirus. Can anyone from Plusnet help me here?
4 REPLIES 4
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Plusnet failure to connect phone line


Moderators Note


This topic has been moved from Home Phone to My Orders

Customer / Moderator
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If it fixed it click 'This fixed my problem'
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Plusnet failure to connect phone line

Thanks for getting in touch @Darren097

Unfortunately, it appears that there's an issue at the exchange preventing the order from completing.

I've taken this on personally for you and I'll update you as soon as we know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Darren097
Newbie
Posts: 2
Registered: ‎19-04-2020

Re: Plusnet failure to connect phone line

Hi Matthew,
Thank you so much for your help here. Really appreciated. I have now received all sorts of emails telling me that everything is good and the process has completed. BUT IT HASN'T. I still have no phone or b/band and I am concerned that the automated system will 'close this down'. I know these are difficult days, but as a disabled person with immune system deficiencies, I'm in isolation and unable to leave the house. Certainly feeling very isolated without land line and b/band. Anything you can do to help really Will be very appreciated. Thanks again.
Darren
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Plusnet failure to connect phone line

Thanks for getting back to me @Darren097

I'm afraid I don't know why they've done that as the orders are quite clearly not complete but I can assure you I'm still tracking this for you

Due to the nature of the situation I've escalated this further and I'll update you as soon as I know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team