Plusnet failure to connect phone line
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Plusnet failure to connect phone line
19-04-2020 10:46 AM
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I'm a new customer and advised by Plusnet that my phone/BBand package will by connected by yesterday. It hasn't happened and I'm unable to talk to anyone in Plusnet to advise. I've now been without a phone/internet since last Thursday and in complete isolation due to Coronavirus. Can anyone from Plusnet help me here?
Re: Plusnet failure to connect phone line
19-04-2020 10:49 AM
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Moderators Note
This topic has been moved from Home Phone to My Orders
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Plusnet failure to connect phone line
20-04-2020 1:43 PM
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Thanks for getting in touch @Darren097
Unfortunately, it appears that there's an issue at the exchange preventing the order from completing.
I've taken this on personally for you and I'll update you as soon as we know more
Re: Plusnet failure to connect phone line
20-04-2020 5:05 PM
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Thank you so much for your help here. Really appreciated. I have now received all sorts of emails telling me that everything is good and the process has completed. BUT IT HASN'T. I still have no phone or b/band and I am concerned that the automated system will 'close this down'. I know these are difficult days, but as a disabled person with immune system deficiencies, I'm in isolation and unable to leave the house. Certainly feeling very isolated without land line and b/band. Anything you can do to help really Will be very appreciated. Thanks again.
Darren
Re: Plusnet failure to connect phone line
20-04-2020 5:25 PM
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Thanks for getting back to me @Darren097
I'm afraid I don't know why they've done that as the orders are quite clearly not complete but I can assure you I'm still tracking this for you
Due to the nature of the situation I've escalated this further and I'll update you as soon as I know more
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