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Plusnet Protect cancellation query

Newbie
Posts: 1
Registered: ‎05-12-2020

Plusnet Protect cancellation query

Hi  I've recently joined Plusnet and chose to sign up to Plusnet Protect.  However, I only intended to install it on my tablet as the only pc I have at home is my work pc which I won't be able to install it on to as that is my employer's equipment.  I therefore want to cancel my order but when I click on Remove Add On nothing happens (probably because its not installed).  How do I cancel this and let Plusnet know ai have made a mistake and want to cancel that add on within the 14 day period.   Should I call Customer Service?