Placed order on 3rd May. From 15th May onwards have been told "we just need another 24 hours". Then at end of last week said connection would be 31st May "but we don't have any confidence in that date either" the assistant said.
I was also told " we are on top of this" but no-one phones back and they didn't even know they haven't ordered a router. I had to tell them.
If anyone is thinking of joining PlusNet, don't bother.