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Please can you activate my account?

FIXED
Plusgkit
Newbie
Posts: 2
Thanks: 1
Registered: ‎13-07-2019

Please can you activate my account?

My contract start date is not until next week, however router is showing blue light and connecting to internet. It’s getting decent speeds and log shows it’s passing CHAPS authentication. Given this, I think BT have done their end early and I’m just waiting for Plusnet to activate the account on your systems.

Please can you activate the account?
3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 283
Registered: ‎01-01-2012

Re: Please can you activate my account?

Fix

Thanks for getting in touch @Plusgkit

Whilst your order is still showing as being in progress on our supplier's side based on what you've said I've activated the account on our end.

If you're still not able to get online can you try rebooting your router?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Plusgkit
Newbie
Posts: 2
Thanks: 1
Registered: ‎13-07-2019

Re: Please can you activate my account?

Thanks - that’s fixed it. Really appreciate you doing this on a Saturday night (was not expecting that after the phone tech support department repeatedly told me it couldn’t be done!). So excellent customer service.
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 283
Registered: ‎01-01-2012

Re: Please can you activate my account?

Glad to hear it!

Let us know if you have any further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team