Placed order but received no email confirmation

[#1]

Hi, placed an order for broadband but have not received any email confirmation. Please could you set my expectation of when I should have the service up and running?
Many thanks

[#2]

Sorry to hear this.

I've tried to locate your account using the details in your profile but I've been unable to do this.

If you can drop me a PM with your full address I can look into this further