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Placed order, but need to change activation to move in date

FIXED
sync187
Newbie
Posts: 3
Registered: 09-11-2017

Placed order, but need to change activation to move in date

Hi,

 

I found a few posts on here where people have been advised to place their order and then post on here to request a change in activation date. I just placed my order, but need to delay activation until the Friday 17th November.

 

Could you confirm this please?

 

Thanks,

 

Nick

 

 

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Placed order, but need to change activation to move in date

I'll get this picked up for you shortly.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sync187
Newbie
Posts: 3
Registered: 09-11-2017

Re: Placed order, but need to change activation to move in date

Brilliant.

 

Thanks for the quick reply

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Placed order, but need to change activation to move in date

As there's a stopped line we need to activate that first before placing your fibre order. We can delay that until the 17th but that will push the fibre activation back.

Alternatively we can place a simultaneous order but this will take longer then the 17th. Let us know how you want to proceed

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sync187
Newbie
Posts: 3
Registered: 09-11-2017

Re: Placed order, but need to change activation to move in date

Thanks.

 

I am happy for the activation to go ahead before the 17th, as long as access will not be required to the house and nothing will be delivered (router etc.) before the 17th, as no-one will be there and I cannot provide access. It is currently not occupied.

 

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Placed order, but need to change activation to move in date

Fix

The work's done all externally so nobody will need to access the property.

 

With regards to the router we can send it to a different address if that helps?

If you want to do this drop us a PM with the address.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team