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Phone transferred but no internet yet.

Posts: 1
Registered: ‎05-08-2020

Phone transferred but no internet yet.

Hi WillF, maybe you can help me. Connection should of been the 3rd August. Phone has been moved but no connection via internet, cant get through to customer service to find out what's going on. Using mobile data up trying to sort this change over out.

Moderator's note(s):

Post split to its own thread in My Order.

Title changed to reflect the issue.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Phone transferred but no internet yet.

Hi Petej65,


Thanks for getting in touch, I appreciate your query.


I called you today and managed to get you online. Details of our conversation can be found here.


Thanks very much for your time, please do not hesitate to contact us again if you need anything further.


Thanks - LF