Phone today broadband tomorrow?

[#1]

My phone date was today and broadband tomorrow according to the progress emails.
This morning at 11ish my broadband from previous supplier stopped working.. i got the email that phone has been completed and now 4 hours later I still have no broadband?
Do I really have to wait until tomorrow for a connection? I'm unable to work due to this, could be very disappointing if it's another 24 hours.

Thanks

[#2]

This can happen any time up untill midnight. Have you tried connecting your plusnet router yet?

[#3]

I did try, flashing broadband light and no internet light so far

[#4]

Leave it plugged in. The light on the front will go blue ( if it's the hub one) once a connection has been established . Maybe a member of the plusnet team may need to activate your account. Plug it in and leave it for about 10-15 mins to see if it will auto activate

[#5]

Thanks Shep, I just got the broadband is good to go email, light is solid green but now waiting on the internet light to show some life!

[#6]

Green light . So you must have the hub zero

[#7]

All working here now after a reset, very happy it finally all came on.

Thanks for all the help, really appreciate it. Have a good evening

[#8]

Glad to hear everything is now up and running. Welcome to the nut house 😄😄

[#9]

Hi @nirvpn,

Apologies for the delayed response from a staff member. Glad to hear you're online. Let us know if you have any issues, but hopefully everything will be smooth from here.